Our Commitment to Your Privacy
We process European Affiliate Data on behalf of, and in accordance with the instructions of, our relevant affiliates in the EU and Switzerland, such as in connection with customer support and other business functions. In addition, in limited circumstances, we may also obtain European Affiliate Data as necessary or appropriate in connection with litigation, government inquiries, internal inquiries, or similar matters. Questions about European Affiliate Data should be directed to us as specified in the “How to Contact Us” section below. In addition, we maintain internal policies and procedures governing the handling of European Employee Data. If we or our EU and Swiss affiliates cannot answer or resolve questions about European Employee Data directly, the individual concerned may contact the data protection authorities in their home country in the EU or Switzerland for further information.
We value your trust in us and will work hard to earn your confidence so that you can enthusiastically use our services and recommend us to your friends and family.
Information We Collect
Protecting Your Personal Data
To prevent unauthorized access, maintain data accuracy, and ensure correct use of Personal Data, we employ reasonable and current technical, administrative and physical safeguards. To protect credit card transactions while in transit, Elegant Small Hotel currently uses Secure Socket Layer encryption.
How We Use the Information We Collect
We use Personal Data to provide you with the products and services from our Site, to build features that will make the services available on the Site easier to use, and to contact you about these services. This includes faster purchase requests, better customer support and timely notice of new services and special offers and more relevant content.
From time to time, Elegant Small Hotel may contact you to request feedback on your experience using the Site, to assist us in improving the Site, or to offer special savings or promotions to you, as a Site user. If you would prefer not to receive notices of special savings or promotions, you may simply opt-out from receiving them by using the hyperlink provided in these notices.
Sharing Your Personal Data
External Service Providers: When you use the Elegant Small Hotel service to purchase an airline ticket, reserve a hotel room or a rental car or to take advantage of any of our other products and services (including travel insurance and destination attractions), we may provide Personal Data to the airline, hotel, car rental agency or other involved third-party, including other inventory supplier companies, such as priceline.com LLC, its parent company or its sister companies including Booking.com BV (‘Booking.com’), Agoda Company Pte. Ltd. (‘Agoda’), Traveljigsaw Limited (‘rentalcars.com’), KAYAK Software Corporation and OpenTable, Inc. Please refer to the websites of third party suppliers for their Privacy Policies and other information on the suppliers.
Third Party Partners: In order to provide you with certain services, we may share your Personal Data with third party partners, or require that you transact directly with a third party partner. Third party partners consist of companies with which we have contracted in order to provide you with services or products featured on our Site. Please refer to the websites of third party suppliers for their Privacy Policies and other information on the suppliers.
Elegant Small Hotel Agents: Many of the operations we perform require us to hire other companies to help us with these tasks. For example, we hire companies to help us handle mail and e-mail (including sending and delivering packages, postal mail and e-mail), analyze the data we collect, market our products and services, handle credit card transactions and provide customer service. The companies we employ to help us with these tasks have access to Personal Data to perform their functions, but may not use it for other purposes. Hotelligent requires all agents to whom Personal Data is disclosed to enter into confidentiality agreements and to agree to act in a manner consistent with the relevant principles articulated in this Policy.
Advertisements, Marketing Material and Other Offers: Unless you tell us that you do not want to receive these offers and subject to applicable law, Elegant Small Hotel and/or those companies that we have a commercial relationship with, may occasionally send advertisements, marketing material or other offers that we think might be of interest to you. If you do not want to receive these advertisements, marketing material or other offers, you may simply opt-out by using the hyperlink provided in these notices. Where required by law, we will seek your consent prior to sending you any marketing materials.
Compliance with Law and Other Disclosures: We reserve the right to release Personal Data in order to comply with applicable law and when we believe that disclosure is necessary to comply with a judicial proceeding, court order, or legal process served on us. We may also release Personal Data to enforce or apply the terms and conditions applicable to our products and services, protect us or others against fraudulent or inappropriate activities, or otherwise protect the rights, property or safety of Elegant Small Hotel, our affiliated suppliers, companies, our customers, or others.
Our Policy Concerning Cookies and Other Tracking Technologies
Cookies and similar tracking technologies, such as beacons, scripts, and tags, are small bits of code, usually stored on a user’s computer hard drive or device, which enable a website to “personalize” itself for each user by remembering information about the user’s visit to the website.
Elegant Small Hotel Cookies (First Party Cookies): We use our cookies to improve your web-browsing experience. For example, we use a cookie to reduce the time it takes for you to submit purchase requests by storing a registered user’s e-mail address so that the user does not need to enter their e-mail address each time that they log-in. We will also use a cookie to keep track of your search criteria while you are engaging our services. Our cookies are associated with a user’s Personal Data. However, no third party may use the information we collect through our cookies for their own purposes.
Third Party Cookies: We work with third-parties that place cookies on our Site to provide their services, including:
Ad Targeting: We work with third-party advertising companies to serve ads while you are visiting our Site and permit these companies to place and access their own cookies on your computer in the course of serving advertisements on this Site. These companies may use information obtained through their cookie (which does not include your name, address, e-mail address or telephone number) about your visits to our and other websites, in combination with non-personally identifiable information about your purchases and interests from other online sites in order to provide advertisements about goods and services of interest to you. Other companies’ use of their cookies is subject to their own privacy policies and not ours.
Data Providers: We also allow data providers to collect web log data from you (including IP address and information about your browser or operating system), when you visit our Site, or place or recognize a unique cookie on your browser to enable you to receive customized ads or content. These cookies contain no personally identifiable information. The cookies may reflect de-identified demographic or other data linked to data you voluntarily have submitted to us, e.g., your email address, that we may share with data providers solely in hashed, non-human readable form.
Analytics/Measurement: We also use third-party analytics cookies to gain insight into how our visitors use the Site, to find out what works and what doesn’t, to optimize and improve our websites and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our Site. We also make use of analytics cookies as part of our online advertising campaigns to learn how users interact with our website after they have been shown an online advertisement, which may include advertisements on third-party websites.
Remarketing Pixel Tags: In addition, we may share web site usage information about visitors to our Sites with third-party advertising companies for the purpose of managing and targeting advertisements and for market research analysis on our Site and other sites. For these purposes, we and our third-party advertising companies may place pixel tags (also called clear gifs) on some of the pages you visit on our Site. We will then use the non-personally identifiable information that is collected using these pixel tags to serve you relevant advertisements when you are visiting other sites on the Internet. These advertisements may be targeted to specific searches you conducted during earlier browsing sessions.
Flash Cookies: Our partners, who provide certain features on our site or display advertising based on your browsing activity, also use Local Shared Objects such as Flash cookies, and Local Storage such as HTML5, to collect and store content information and preferences. Various browsers may offer their own management tools for removing HTML5 local storage. To manage Flash cookies, please click here.
If you would like to opt-out of third-party cookies, here are some options:
If you would like to opt-out of ad targeting cookies set by Google and Doubleclick on our Site, please click here: https://www.google.com/settings/u/0/ads?hl=en.
If you would like to disable the display of advertisements served by Criteo, please click here: www.criteo.com/us/privacy-policy.
If you would like to generally (i.e. not just for this Site) opt-out of receiving personalized ads from third party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance’s (DAA) Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out pages on the NAI website and DAA website or click here. If you are located in the European Union, please click here to opt out.
In order to control the collection of data for analytical purposes by Google Analytics, you may want to visit the following link: https://tools.google.com/dlpage/gaoptout.
If you wish to block other cookies, including those being served by companies that are not part of the NAI or DAA, click here for how to configure your browser settings to reject cookies. You can also delete all cookies that are already on your computer’s hard drive by searching for and deleting files with “cookie” in it.
Anonymous Device Identifiers and Hashed IDs: We and/or data providers that we have engaged may collect and store a unique identifier matched to your mobile device, in order to deliver customized ads or content while you use applications or surf the internet, or to identify you in a unique manner across other devices or browsers. In order to customize these ads or content, we or a data partner may collect de-identified demographic or other data about you (received from third parties) either to data you voluntarily have submitted to us, e.g., your email address, or to data passively collected from you, such as your device identifier or IP address. However, we will share your email address solely in hashed, non-human readable form.
If you no longer wish to receive interest-based advertising on your mobile device browser or applications, please refer to your device’s operating system settings, or follow instructions below.
Android Users (version 2.3 and above): To use the ‘opt-out of interest-based advertising’ option, follow the instructions provided by Google here: Google Play Help.
iOS users (version 6 and above): To use the ‘Limit Ad-Tracking’ option, follow the instructions provided by Apple here: Apple Support Center.
Please keep in mind that, without cookies, you may not have access to certain features on our Site, including access to your profile/account and certain personalized content. Removing all cookies from your computer could also affect your subsequent visits to certain web sites by requiring that, for example, you enter your login name when you return to that web site.
A Special Note About Children
Persons under the age of 18 are not eligible to use any services on our Site.
How to Contact Us
Should you have any questions, concerns or comments, please click here.